How can Swiss Youth in Science improve its customer journey for young scientists in Switzerland and in Europe? This is the main question we will be focusing on over the next few days. Today we had a few brainstorming sessions, involving groups tasks and fun activities such as interviewing people in the street about their worst customer experience. After the busy morning, in which we listened to many interesting speeches, this was a nice thing to do.
With the help and input from our coaches, we were asked to think about and write down answers to various questions relevant to our challenge. This was good food for thought and an excellent way to think outside the box and get creative.
Throughout the day, we were rewarded by multiple coffee breaks (well needed) as well as fruit and ice cream (yay).